Salary: £22k – £26k
The opportunity has arisen for a Care Coordinator to join a great team in Southwest London with an amazing team that provide tailor-made care packages to clients in their own home.
Job Description
You will be responsible for implementing office based quality control systems and providing support to all Field Care Supervisors, Care & Support Workers within a defined area.
Responsibility for ensuring all Customer visits are permanently scheduled and allocated to dedicated Care & Support Workers in order to deliver the very highest standards of Customer service.
Principle Responsibilities:
- Permanent allocation of Care & Support Workers to all Customer visits, ensuring all visits consistently covered.
- Effective communication with Customers, Care & Support Workers and the management team.
- Accepting and scheduling new Customer referrals.
- Intelligent route and program planning for Care & Support Workers
- Strong collaborative working with the Recruitment Officer to ensure any vacancies within the area are highlighted in order to ensure appointments made prior to turnover.
- Maintaining customer and Care & Support Worker office files, ensuring consistency & compliance
- Responding to Customer changes of need
- Ensuring all Customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
- Preparing appropriate documentation for Field Care Supervisors.
- Ensuring all other records are kept up to date.
- Collaboration with Field Care Supervisor with regard to illness and holiday management.
- To ensure compliance with all office systems and procedures.
- Work collaboratively with Managers, Supervisors and Care staff
- Prepare management reports as required
Benefits:
- Continuous development
- An Opportunity to progress within a growing company
- Competitive Salary (Negotiable)
- Contribution towards Pension Scheme
- Full training supported
- Funded DBS
- Holiday Pay
- Health plan
- Career Progression
Please apply to see a full job spec.
